You can return most new and unused items within 45 days of delivery for a full refund—just remember, items marked “Final Sale” are not eligible (sorry, no take-backs on those!) To keep it simple, make sure the items are in brand-new condition and still in their original packaging. If it looks like it’s been installed (or used for an epic adventure), we’ll have to pass.
Returning a frame? No problem! We’ll take it back, but there’s a $50 + 10% of your purchase price restocking fee, and you’ll handle the shipping back to us. Keep it clean, folks!
Wheels and wheelsets are also on thereturnlist, but we’ve got the same deal—$25 + 10% of your purchase price as a restocking fee. You’ll be responsible for shipping them back.
Complete Bikes & Custom Wheelsets:
Heads up! Custom bikes and wheelsets don’t qualify for any refunds or credits since they’re built just for you. If you back out before we start building, your deposit is refundable. If it's already rolling out the door, that deposit turns into a Pro Bike Supply Online Gift Card for future rides.
If your bike or wheelset arrives damaged, reach out ASAP! We’ll sort it out quicker than you can say "new handlebars," offering replacement parts or credits to keep you rolling smoothly.
Takeoff or open box parts? FINAL SALE! No returns or refunds for those. Gloves, pads, and apparel can be returned within 45 days, but they must be brand new, unworn, and unwashed.
Refunds can take 7-10 business days to hit your account once we’ve processed it. We work fast (within 2 business days), but banks can take their sweet time. You know how it goes.
If you’re riding from across the globe, you’ll cover return shipping costs, as well as any taxes and duties imposed.
Need something different? No problem! Just return the item and place a new order. Easy peasy.
Not Sure About Eligibility?
Drop us a line at orders@probikesupply.com if you’re confused—we’d love to help!
Ready to Return? Here’s What to Do:
1. Click the "Start a Return" button below.
2. Gather your new and unused items, along with all original packaging.
3. Safely package everything up and ship it back. We recommend a shipping service with tracking and insurance, because once it leaves your hands, we can’t rescue lost packages.
What if Your Item’s Defective?
Bad news—if it’s been used or installed, the original manufacturer’s warranty kicks in! We can help with the process, but the local bike shop might be your quickest route. Reach out at orders@probikesupply.como r call us at855-777-BIKE.
